FAQ's

FAQ's

I Need to Contact Outdoor Watches

You can contact one of our friendly customer service staff by visiting our contact us page or sending an email to info@outdoorwatches.com.au.

When will I receive my order?

Outdoor Watches offers two shipping options for your convenience. Standard Shipping (2-7 business days after despatch) and Express Shipping (1-2 business daysafter despatch). All orders are shipped within 48 hours. For more detailed information on shipping please click here!

My order has not arrived.

If you are waiting for your order please check the tracking number we have emailed you. You can contact the couriers directly with the consignment number if you would like a more approximate ETA. If you have not received an email feel free to contact one of our staff via email using the contact us page.

Can I track my order?

Yes you can! Log in to your account via our website and click on your order number. Alternatively, if your order has been sent, click on the link we have emailed you and hold on to this email until you receive your order.

I only received part of my order.

Sometimes our orders are shipped from our partner warehouses. Not to worry, the expected delivery time of your orders falls in line with our expected delivery dates so the parcels should arrive together or a day apart!

 

How do I return an item?

Returns at Outdoor Watches are easy! Please see our return page for more information. You can ask for an exchange, refund or store credit with us for the items being returned.

I need a product from a brand you carry that is not listed on your website. Can you source this?

We have access to thousands of products that are not listed on our website. If there is an item you are looking for from a brand we stock please feel free to contact us via our 'contact us' page with the product brand and model!

Can you source other products from brands not listed on your website?

Yes we can! Feel free to contact us via our 'contact us' page!